FAQ

PAYMENTS & SHIPPING:

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

When will my order ship?

Jewelry ships within 2 business days of the order being placed. Belt buckles ship within 5 business days. We ship first class mail FOR FREE for jewelry and buckles, if you prefer priority mail for a quicker delivery time, please upgrade your shipping at checkout.

RETURN & EXCHANGE POLICY:

What if I ordered a belt that does not fit?

No problem, we will exchange your strap for a different size, provided the strap shows no signs of wear and tear. Please email us at info@steeltoestudios.com to get detailed instructions on exchanges.

Do you take returns or exchanges?

I gladly accept exchanges with the following guidelines:

Contact me within: 7 days of delivery
Ship items back with exchange requests within: 14 days of delivery

Please contact me if you have any problems with your order.
I can't accept returns or exchanges for:

Custom or personalized orders AND/OR
Items on sale.

Upon your gift being given, if it is not loved as much as I hope it will be, contact us to return the item for refund using your own shipping label. You will be refunded the entire amount less a 10% restocking fee and shipping.

CARE OF MY PIECE:

How do I care for my steel jewelry or buckle?

Always store your jewelry or buckle somewhere dry- preferably in a box or plastic bag, and not in the bathroom! The piece has been coated with a strong wax that should keep any rust from forming, however if any tarnish does develop, simply buff it off completely with steel wool or a plain scouring pad, then apply wax to the cleaned area. Some options are furniture or paste wax, beeswax, micro crystalline wax, and in a pinch, beeswax based lip balm. Please contact us with any care questions at info@steelstoestudios.com

How do I care for my silver or bronze jewelry?

Please store them in a box or plastic bag and away from any damp spaces including your bathroom. If tarnish appears on the natural silver finish, just polish off with a sunshine cloth available from any jewelry store or online, and or use a little toothpaste and cold water to clean, then dry. Your blackened silver pieces will polish up on the edges with wear which is quite attractive. If for any reason your finish is stripped, please contact me and I can re-finish for you!

Please watch this quick video on how to open and secure a bayonet clasp for your neck cable.

https://www.youtube.com/watch?v=hV73Hh8N80M&feature=youtu.be

STUDIO VISITS:

I am planning a trip to Seattle, can I come visit your studio? Generally we have open studio once to twice a year. Sign up for our mailing list here to be notified of our studio events and sales.