FAQ

All the details

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Shipping Info

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, ApplePay, Google pay or regular account payments through PayPal.

When will my order ship?

Jewelry typically ships within 2 business days of the order being placed. Belt buckles ship within 3-5 business days. Custom belt buckles may take up to 14 days, but we will keep you in the loop!

How will my order ship?

We ship USPS first class mail free of charge in the domestic United States.  You can choose to upgrade to priority (2-5 days) or express (1-2 days) at checkout if you want it faster!

Where do you ship from?

Seattle, WA, United States

Do you ship to Canada?

  • Yes! 
  • For orders to Canada we use USPS priority international mail, (7-10 days) and you can upgrade to USPS express if you prefer.
  • You must provide a phone number for customs.
  • You are responsible for any taxes/duties required upon receipt of shipment.  We cannot provide this cost info as it differs in every country/county/tax municipality.
  • If you would like to use your own shipping account please indicate in your checkout note to seller so we can coordinate.

Do you ship internationally (non Canada)?

  • Yes we do!
  • For orders to other countries we offer fedex, ups, dhl through a shipping system called parcel monkey. These are priced per address/order and we charge a flat fee that we then refund you any savings we can achieve. Please contact us with your shipping address if you would like an estimate for shipping cost before you place your order and we will be glad to get you the info.
  • We need you to provide a telephone number for shipping and customs.
  •  You are responsible for any taxes/duties required upon receipt, and we cannot provide this cost info as it differs in every country/county/tax municipality.

Return & Exchange

What if I ordered a belt that does not fit?

  • No problem, we will exchange your strap for a different size, provided the strap shows no signs of wear and tear. (just hold it up around your waist without hooking the buckle if you aren’t sure) 
  • We will ship you the new size with a return label for the exchange. 
  • As a micro business, we appreciate you using the sizing chart and info to try and get the size accurate upon ordering.

Do you take returns or exchanges on jewelry?

We accept exchanges with the following guidelines:

  • Contact me within: 7 days of delivery
  • Ship items back with exchange requests within: 14 days of delivery

We accept returns on jewelry within 14 days of receipt with a 10% restocking fee to cover our shipping and labor costs

Can I return my belt buckle?

We accept returns on non custom belt buckles with the following guidelines:

  • Contact me within: 7 days of delivery
  • Ship items back within: 14 days of delivery
  • You will be refunded less a 10% restocking fee as soon as we receive the return.

Can I return my custom belt buckle?

We cannot accept returns on custom belt buckles. However we work with you through the process of creating your custom map or logo belt buckle and get the design and layout approved before we create the piece. This way we ensure that everyone will be pleased with the final item.

Studio Visits

I am planning a trip to Seattle, can I come visit your studio? We do not have open studio hours currently,  but sign up for our mailing list in the footer to be notified of our online events and sales.

FREE US SHIPPING

Via First-Class Mail or upgrade to Express for last-minute shopping

LOVE GUARANTEE

Non-custom orders are sealed with our money-back promise

SECURE CHECKOUT

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