FAQ
PAYMENTS & SHIPPING:
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
When will my order ship?
Jewelry ships within 2 business days of the order being placed. Belt buckles ship within 5 business days. We ship first class mail FOR FREE for jewelry and buckles, if you prefer priority mail for a quicker delivery time, please upgrade your shipping at checkout.
RETURN & EXCHANGE POLICY:
What if I ordered a belt that does not fit?
No problem, we will exchange your strap for a different size, provided the strap shows no signs of wear and tear. Please email us at info@steeltoestudios.com to get detailed instructions on exchanges.
Do you take returns or exchanges?
- Contact me within: 7 days of delivery
- Ship items back with exchange requests within: 14 days of delivery
I can't accept returns or exchanges for:
- Custom or personalized orders AND/OR
- Items on sale.
STUDIO VISITS:
I am planning a trip to Seattle, can I come visit your studio? We do not have open studio but sign up for our mailing list here to be notified of our online events and sales.