FAQ

PAYMENTS & SHIPPING:

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

When will my order ship?

Jewelry ships within 2 business days of the order being placed. Belt buckles ship within 5 business days. We ship first class mail FOR FREE for jewelry and buckles, if you prefer priority mail for a quicker delivery time, please upgrade your shipping at checkout.

RETURN & EXCHANGE POLICY:

What if I ordered a belt that does not fit?

No problem, we will exchange your strap for a different size, provided the strap shows no signs of wear and tear. Please email us at info@steeltoestudios.com to get detailed instructions on exchanges.

Do you take returns or exchanges?

I gladly accept exchanges with the following guidelines:
  • Contact me within: 7 days of delivery
  • Ship items back with exchange requests within: 14 days of delivery
Please contact me if you have any problems with your order.
I can't accept returns or exchanges for:
  • Custom or personalized orders AND/OR
  • Items on sale.
Upon your gift being given, if it is not loved as much as I hope it will be, contact us to return the item for refund using your own shipping label. You will be refunded the entire amount less a 10% restocking fee and shipping.

 

 

STUDIO VISITS:

I am planning a trip to Seattle, can I come visit your studio? We do not have open studio but sign up for our mailing list here to be notified of our online events and sales.